Technical Support
The product is shipped by sea, but the sea release is 0?
The sea freight release value in Amazon’s product page is based on the proportion of sea freight shipments in the past 3 months’ shipping records. If there is no sea freight shipment in the past 3 months, the sea freight release value is 0, but it does not affect the air sea freight definition of the actual product order. If there are no shipping records in the past 3 months, then look at the shipping records in the past 6 months. If there are still no records in the past 6 months, then look at the past year. If there are no records, then end.
For example, today is December 12, 2022, and the latest sea shipment time was September 3, 2022. After more than 3 months, the sea release has become 0.
The Amazon page displays‘ Discount has been made, but there is no permission to adjust the price during the discount period ’, and the developer cannot adjust the price?
The Amazon page displays a pop-up message saying ‘Discounted, no pricing permission during the discount period’. If the developer is unable to adjust the price, they need to find the corresponding sales adjustment option ‘Discount or not’. If the option is‘Yes’, the developer does not have pricing permission, and if the option is ‘No’ , the developer can adjust the price.
Amazon product image capture update?
A. The system grabs updates every night
B. Grab Rules
a. Products that have been uploaded and have a creation time but no images
b. There have been products that have been modified through the “SKU Image Publishing System” in the past 7 days
c. In the past 90 days, there have been orders issued with a sales status of ‘normal sales’,’ SKUs sold with orders’, ‘shipment restrictions arranged with sales’, and’ products with pending orders to be restocked in the future.
Is the proportion of ads displayed on Amazon product pages abnormal?
A. Data Delay: The calculation rule for the proportion of advertising displayed on Amazon product pages is -30 days of advertising spend/30 days of sales, but the time range does not include data from the same day and the previous two days. For example, if today is the 10th, the data will be pushed forward by 30 days from the 8th, and does not include the 8th;
B. The order did not generate actual payment: If the order was not paid, these orders are not included in the system’s sales statistics, so the proportion of advertising may be high. You can check with the corresponding account customer service to follow up on the order situation.